Privacy policy

ZYRON.GG PRIVACY POLICY

Last updated: February 28, 2026

Zyron.gg (the “Site”) is operated by Zyron (“we,” “us,” “our”). This Privacy Policy explains how we collect, use, disclose, and retain personal information when you visit, use, or make a purchase through our Site, create an account, contact support, or otherwise interact with our services (collectively, the “Services”).

If there is a conflict between our Terms ofService and this Privacy Policy, this Privacy Policy controls only with respect to the collection, processing, and disclosure of personal information.

By using the Services, you acknowledge you have read and understand this Privacy Policy.

1) PERSONAL INFORMATION WE COLLECT

“Personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with you. It does not include de-identified or aggregated information.

Depending on how you use the Services, we may collect:

A. Identifiers and Contact Details

  • Name

  • Email address

  • Phone number (if provided)

  • Billing address (if provided)

B. Order and Transaction Information

  • Items purchased, viewed, added to cart, and order history

  • Order notes and delivery-related information you provide

  • Refund, cancellation, and dispute history (if any)

C. Account Information

  • Account login details (such as email and password)

  • Preferences and settings

D. Delivery Information

  • Roblox username (and other delivery details you provide to complete delivery)

E. Payment Information

  • Payment method type and payment confirmation details

  • We do not store full card numbers ourselves. Payment details are processed by our payment processors and Shopify.

F. Communications

  • Messages you send to support (tickets, emails, chat logs)

  • Any attachments you provide for support or dispute resolution

G. Device and Usage Information

  • IP address

  • Browser type, device identifiers

  • Pages viewed, interactions, referral URLs

  • Cookie and similar technology data

2) SOURCES OF PERSONAL INFORMATION

We collect personal information from:

  • You directly (checkout, account creation, support requests, forms)

  • Automatically (cookies, pixels, analytics tools when you browse)

  • Shopify and our service providers (hosting, payment processing, fraud prevention, analytics, customer support tools)

3) HOW WE USE PERSONAL INFORMATION

We use personal information for the following purposes:

A. Provide and Operate the Services

  • Create and manage accounts

  • Process orders and transactions

  • Deliver Digital Items and coordinate delivery steps

  • Send transactional messages (order confirmations, delivery updates, support replies)

B. Customer Support and Disputes

  • Respond to inquiries

  • Investigate complaints, delivery issues, refunds, and disputes

  • Maintain records and evidence of fulfillment (where appropriate)

C. Security and Fraud Prevention

  • Detect and prevent fraud, abuse, and unauthorized transactions

  • Enforce our Terms of Service and Refund Policy

  • Protect the security and integrity of the Site

D. Marketing and Advertising (Optional)

  • Send promotional emails (you can unsubscribe at any time)

  • Measure ad performance and show ads on third-party platforms

  • Personalize marketing based on activity (where permitted by law)

E. Legal and Compliance

  • Comply with laws, lawful requests, and legal processes

  • Establish, exercise, or defend legal claims

  • Maintain business records for auditing and compliance

4) COOKIES AND SIMILAR TECHNOLOGIES

We and our partners (including Shopify) use cookies and similar technologies to operate the Site, remember your preferences, provide analytics, and support marketing.

You can control cookies through your browser settings. Some cookies are required for the Site to function properly.

If your browser supports Global Privacy Control (GPC) and you enable it, we will treat it as an opt-out signal for certain targeted advertising uses where required by applicable law.

5) HOW WE DISCLOSE PERSONAL INFORMATION

We disclose personal information only as needed for legitimate business purposes, including:

A. Shopify

Our store is hosted on Shopify. Shopify processes personal information to provide hosting, checkout, and other commerce services.

B. Service Providers

We share information with vendors who help us run the Services, such as:

  • Payment processors

  • Fraud prevention and security providers

  • Customer support platforms

  • Analytics providers

  • Cloud hosting and data storage providers

  • Email/SMS delivery tools (if used)

C. Marketing and Advertising Partners

We may share certain information (or allow collection via pixels) to measure ads and show targeted advertising, subject to your legal rights and opt-out choices.

D. Legal and Safety Reasons

We may disclose personal information to:

  • Comply with law, subpoenas, court orders, or lawful government requests

  • Protect rights, safety, and security of Zyron, our users, and the public

  • Prevent fraud or abuse

E. Business Transfers

If we are involved in a merger, acquisition, restructuring, or asset sale, personal information may be transferred as part of that transaction.

6) MARKETPLACE-STYLE OPERATIONS AND INTERNAL SELLERS

Zyron operates a marketplace-style platform with internal fulfillment operations. Personal information (including delivery details such as Roblox usernames) may be accessed by authorized internal staff strictly as necessary to:

  • fulfill orders,

  • provide support, and

  • prevent fraud or resolve disputes.

Access is restricted based on role and operational need.

7) CHILDREN’S PRIVACY

The Services are not intended for children under the age of majority in their jurisdiction. We do not knowingly collect personal information from children where prohibited by law.

If you are a parent/guardian and believe a child has provided personal information, contact us to request deletion.

8) DATA RETENTION

We retain personal information for as long as necessary to:

  • provide the Services,

  • complete transactions and maintain records,

  • comply with legal obligations,

  • resolve disputes, and

  • enforce our agreements.

Retention periods vary depending on the type of information and applicable requirements.

9) SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

Do not send sensitive information to us through insecure channels.

10) YOUR RIGHTS AND CHOICES

Depending on where you live, you may have rights such as:

  • Access/know what personal information we hold

  • Delete personal information

  • Correct inaccurate information

  • Portability (receive a copy)

  • Opt out of certain targeted advertising/sharing (where applicable)

Marketing Opt-Out
You can unsubscribe from promotional emails using the link in those emails. You may still receive non-promotional messages (order and account communications).

How to Exercise Rights
Contact us using the details in Section 13. We may need to verify your identity before processing requests.

Authorized agents may make requests where permitted by law, but we may require proof of authorization.

11) INTERNATIONAL TRANSFERS

Your personal information may be processed in countries other than where you live. Where required, we rely on legally recognized transfer mechanisms (such as Standard Contractual Clauses) for transfers from the EEA/UK.

12) THIRD-PARTY LINKS

The Site may include links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before providing information.

13) CONTACT (DATA CONTROLLER)

If you have questions, requests, or complaints about privacy:

Email: info@zyron.gg

For the purposes of applicable data protection laws, Zyron is the data controller of your personal information.