Refund policy

Refund Policy

Last updated: December 22nd, 2025

This Refund Policy explains when Zyron.gg (“Zyron,” “we,” “us”) may issue a refund for purchases made on Zyron.gg. This policy should be read together with our Terms of Service and Privacy Policy.

Because we sell digital items and digital delivery services, all purchases are subject to the rules below.

1. DIGITAL ITEMS: ALL SALES FINAL AFTER DELIVERY

1.1 Final after delivery

Due to the nature of digital items, once an order is delivered, all sales are final and non-refundable.

1.2 No returns

Digital items cannot be “returned” in a verifiable way. After delivery, we generally cannot reliably track, recover, revoke, or confirm continued possession or use of a digital item across accounts or game/platform systems. For that reason, we do not accept returns or exchanges after delivery.

2. WHEN A REFUND MAY BE ISSUED

A refund (or replacement/redelivery) may be issued in these situations:

2.1 Non-Delivery

If you did not receive the purchased item/service and we are unable to complete delivery within a reasonable timeframe after you contact support, you may be eligible for a refund.

2.2 Material Misdelivery

If you received an item that is materially different from what you purchased (wrong item or variant), you may be eligible for:

  • correction/redelivery, or

  • a refund if correction is not possible.

2.3 Duplicate Charge / Billing Error

If you were charged more than once for the same order due to a verified processing error, you may be eligible for a refund of the duplicate amount.

2.4 Order Cancelled Before Delivery

If an order is cancelled before delivery is completed (for example, due to failed verification or inability to fulfill), a refund may be issued.

2.5 Unclaimed Orders: Automatic Store Credit After 14 Days

If an order is not claimed or cannot be completed because the Buyer does not respond, is unavailable for required delivery steps, or otherwise fails to complete the delivery process via the claim page, the order may be treated as unclaimed.

After 14 days from the purchase time (or the first delivery attempt/support contact, whichever is earlier), unclaimed orders are automatically converted to store credit in an amount equal to the original purchase (minus any non-refundable processing fees, if applicable).

Using store credit:
Store credit can be used to purchase items/services on Zyron.gg.

Requesting a refund instead of store credit:
If you want the store credit exchanged into a refund to your original payment method, you must email support@zyron.gg from the same email address used for the order and include your order number. Once verified, we may convert the store credit to a refund to the original payment method.

Important: If an order is ultimately delivered/fulfilled, it remains subject to Section 1 (all sales final after delivery).

3. WHEN REFUNDS ARE NOT PROVIDED

Refunds are typically not provided for:

3.1 Delivered Orders

If the order is marked delivered (including delivery confirmation logs), it is not refundable.

3.2 Buyer Mistakes

  • Providing the wrong Roblox username

  • Not following delivery instructions

  • Not responding to support or delivery requests in a reasonable time

  • Being unavailable for a required delivery step (when applicable)

3.3 Platform / Account Issues Outside Our Control

  • Trade restrictions, cooldowns, or game limitations

  • Roblox/game enforcement actions (bans, trade locks, restrictions)

  • Account limitations or issues on the Buyer’s side

  • Changes to Roblox/game systems after purchase

3.4 Change of Mind / No Longer Want the Item

Digital items are not eligible for “buyer’s remorse” refunds once delivery is completed.

3.5 Fraud / Abuse

If we reasonably believe a request involves fraud, refund abuse, or chargeback abuse, we may deny the request and restrict the account.

4. DELIVERY CONFIRMATION STANDARD

We use internal and operational records to confirm delivery, which may include system logs, timestamps, delivery confirmations, support records, and other evidence reasonably showing fulfillment.

If records indicate delivery was completed to the provided details, the order is treated as delivered and is final.

5. HOW TO REQUEST HELP OR A REFUND

If you believe you qualify under Section 2, contact support:

Email: support@zyron.gg
Or: the support/ticket method shown on the Site

Please include:

  • Order number

  • Roblox username used for delivery

  • A clear description of the issue

  • Any relevant screenshots (if applicable)

Timeframe: Submit your request within 48 hours of the delivery timestamp or purchase time (whichever is later). Requests submitted later may be denied due to reduced ability to verify facts.

6. RESOLUTION OPTIONS

When an issue is confirmed, we may choose (at our discretion, consistent with this policy and applicable law) to:

  • redeliver/correct the order, or

  • issue a refund.

If the issue can be fixed quickly and reliably, redelivery is usually the first option.

7. REFUND METHOD AND TIMING

If approved, refunds are issued to the original payment method whenever possible. Processing time depends on your bank/payment provider and may take several business days.

8. CHARGEBACKS

If you have an issue, contact support first. Filing a chargeback for a delivered order may result in:

  • account restriction or termination, and

  • denial of future service.

We may provide delivery and transaction evidence to payment processors to contest chargebacks.

9. CHANGES TO THIS POLICY

We may update this Refund Policy from time to time. The “Last updated” date will reflect the current version. Continued use of the Services after updates means you accept the revised policy.